Durham, N.C. – The Durham Board of County Commissioners received the results of their 2023 annual resident survey in a presentation during their Work Session on March 4th. The survey was administered to residents of the City of Durham and Durham County during the winter of 2023. The results included several notable results and trends.
The report was presented by Jason Morado, Vice President, and Director of Community Research for ETC Institute, the organization which has conducted a similar survey since 2015. The survey, which was jointly conducted with the City of Durham, asked several dozen high-level questions regarding perceptions of our community, different city and county functions, and other issues. The survey was completed by 825 city and county residents and was broadly representative of the entire population.
Durham County ranks 33% above the U. S. average for large communities in customer service from county employees. The county also rates 11% above the U. S. average for large communities in the overall quality of county services administered.
As was the case in the 2022 survey, satisfaction with services from the Durham County Library once again ranked at the top. High rankings were also seen with fire and life safety programming, as well as with EMS services. Other specifics revealed in the survey noted citizens were highly satisfied with the courtesy of employees, the appropriateness of county employees’ responses, the accuracy of information shared, and the timeliness of responses from employees.
In addition, the Durham community was highly ranked as a great place to live and work, and as a place that values the diversity of residents.
The evidence resulting from the survey also includes comparative data showing the results of similar questions in similar-sized communities around the country. As usual, the goal of this survey is to help local officials strategically plan for the future needs of the entire community.
For more information about the 2023 Resident Survey, or to download a copy of the Executive Summary, visit the City-County Resident Survey webpage.
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